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GBS Software and Services TeleTellus pro Telephone system reporting and call accounting software. USER GUIDE Version 6

e.g. [email protected] Test Email Use this facility to generate a test email message to the email address entered, so that you can c

2.3 Telephone Resources TeleTellus pro is able to display names instead of numbers for lines, extensions, direct indials (DDI). You can enter the

2.3.2 Lines . Setup the list of lines to monitor on the main screen. The Trunk type is used in the Telephone System Usage Reports pie chart displa

2.3.3 DID / DDI This applies to systems which have digital Direct Dial incoming lines, such as ISDN. Setup the list of incoming direct dial n

2.3.4 Extension The list of extensions is used to display on the extension on the main screen display when the Monitor is crossed for the extension

2.3.5 Departments Create up to 10 departments to be used for display on the main screen. Assign the extensions to each display using the Extensions

2.3.6 Groups The Groups are displayed in the Report Builder and in the main screen monitor. Generally, you can use the groups to represent actual

Pop screen showing the list of extensions.

2.3.7 Importing Data from CSV or txt files If you already have a list of extensions, or DDI numbers or lines, you can import this list into TeleTell

Then you will be able to view the data before applying it to the screen.

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2.4 Call Charge Rates Setup the call charge rates by selecting the menu Setup/Program Setup Basic Trunk Call Cost Considerations There are two wa

II. Time Periods There are 3 time periods which are used in determining the call rates. Each hour for each day for every day of the week can be de

Setting up your call rates The following can be viewed from the Setup/Program Setup/Call Charge Rates menu. 1- Call Types and enter the appropriate

Carrier Trunk Line Charges The carrier trunks can send meter pulses data or digital cost information to the phone system when calls are made from t

Talk Time Based Call Charging This method is used when the carrier trunk is not providing pulses or cost data to the phone system. Using menu 9-

2.5 Privacy In cases where users are making calls to phone banking where they need to enter pin codes and account numbers, TeleTellus pro can limi

3. Alarm and Notifications 3.1 Alarms TeleTellus pro has the capability to notify specified email addresses about certain event messages, such as

In addition, for Panasonic phone systems (TDA series) TeleTellus pro is able to send emails to nominated email address when major service alarms oc

4. Main screen - Monitoring TeleTellus pro makes it easier for you to view call statistics. You can select the range of dates, on the left side, or

4.1 Report Data You can choose from a range of call data to display on the main screen. Click on the cog wheel icon to add the items

Table of Contents 1. OVERVIEW ...

4.3.4 Groups This display is commonly used for call centre groups. You can setup the list of extensions and group virtual or pilot extension number

4.3 Report Date Range Select menu option called Today to view the current day’s calls, or select one of the historical menus to

4.4 Call Filter Settings The choice of items to search are listed as follows  Answer Time of the call in seconds  Cost of the ca

4.3.6 Telephone System Usage Analysis This is a useful management report that can assist in analyzing key performance indicators for

Drilling Down to show Call Details You can click on the report table item, say an extension to view its call details, as shown below. You can

4.4 Print & Export You can print or export the summary table and trend graph.

5. Reports 5.1 Report Builder The Report Builder is a flexible analysis tool which allows you to search the call database and generate summary repo

Using the Report Builder 1. Click the down arrows for each of the dates to change the beginning and end dates for the report. 2. Select the call

4. Output Report Format Select the type of report that you require. The Summary report type is a popular choice for general management reports.

Detail Settings This applies to reports where you would like to see the specific call data. You can specify the specific call data fields you wish t

1. Overview elcome to the usage of TeleTellus pro software for your business or organisation. As the internet is providing main

5.1.1 Output Report Format Summary Report Shows the summary of all the call items specified. Select one of the other call statistics you wish to vi

Print Graph and Table The bar graph and table can be printed. Using the Print Table option, you can save the table report data to a comma separate

5.1.2 Trend The trend report shows the calls and talk time over various periods, including hourly, weekly, monthly and yearly. You can view the d

5.1.3 Detail Report The detail report shows all the call data. You can click on the heading to sort the data for that column in ascending or desce

5.2 Phone Bill The Phone Bill report can be used to print professional looking phone bill invoices. These invoices can be provided to tenants. To g

6. Database Management 6.1 SMDR Database Archive Call Data allows you to create a partial or full copy of the current call data file. You can sp

6.2 Auto Backup Databases There are several data files that should be backed up on a regular basis. These include the call database, and settings

7. Troubleshooting The following troubleshooting tips may assist in resolving error messages or operation malfunctions. There are different types o

CallType.dat Contains the descriptions of the call types used, e.g Local, National, International. 3. Incorrect Data appearing in the Call Monito

Key Features at a Glance: TeleTellus pro is simple use and offers a powerful to monitor and report on call statistics. 1. Graphical and table based

2. Setup The main important setup for TeleTellus pro is to establish the communication settings to ensure that data is correctly received

Extensions, Lines, Departments, and Group definitions This allows you enter extension names for display and reporting purposes. You can also specif

2.1 Phone System Communication This screen specifies the communications settings that TeleTellus pro uses to receive data from the phone system. G

2.2 Email Server TeleTellus pro is able to send call notifications and reports to nominated email addresses. This screen requires you t